Returns, Refunds and Exchanges Policy
Payment Policy
Shipping Policy
Privacy Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
Exchanges
We prefer to exchange product or issue store credit and re-ship for returns before refunding money. We back our products and if there is a product problem we like to fix it with product.
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
E-check
PayPal
Check/Money Order
Cash On Delivery
**NOTE*** When checking out with paypal and lets say you are in a hurry you might approve the payment before “editing” where you want it shipped. If this happens paypal makes the ship to address the account holders default address. Before approving the paypal purchase you can go in and edit the ship to address in your paypal account to have the package sent to where you want. If your order is approved and accidentally shipped to the wrong address just email or call (before we ship the order) and we will make sure your order goes to the proper ship to address.
***NOTE*** With today’s credit card fraud problems abundant, certain protections must be allowed for all web site transactions. If your credit card billing address is different than your shipping address you need to put your credit card billing address under billing and then whatever shipping address you want. The credit card processors need to verify the credit card billing address in order to approve the transaction.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Wisconsin River Meats
Shipping Department
N5340 County Road HH
Mauston, Wisconsin 53948
Receipts and Turnaround Time
No receipts are ever put in a package. Only a packing slip that shows who orderd, where it is being shipped to and what is being shipped with no prices. If you leave a message when checking out that message will appear as well. Many folks leave notes to friends and family when shipping or leave messages for us.
All orders are packaged and shipped as soon as possible. Most turn-around times for shipping are the next day with exceptions for busy holiday seasons and out of stock re-filling. You will receive an email when the shipping label is created meaning it will ship that day or the next morning.
Carriers
We use the following carriers to deliver our orders:
USPS
If your postal shipping address or the postal shipping address you are shipping to has a PO Box, then you must enter that in the ship to information or the Post Office will not deliver the package(s). Even if the shipping address recieves normal mail at a street address but has a PO Box we need the PO Box number in order for the online shipping verifier to create the shipping label.
We can ship UPS and Fed Ex on request only as some destinations have USPS Postal access problems.
Order Tracking
All packages shipped have full tracking availability. Some orders will have more than one shipping package. Each package will have an individual tracking number emailed to whatever email address is provided when checking out. The Post Office has an “estimated delivery time” with their tracking numbers. This is usually accurate after the package has actually got to a shipping distribution center not when it first goes to the local post offie. Please check your tracking as packages are updated on status frequently.
Shipping Rates
The rate charged for the shipping of your order is flat rate price based. The price based shipping is located on each web page at the top of the screen. You can see what the shipping will be this way and of course before the final checkout page you will be shown what the cost of shipping will be as well.
Back Orders
We very rarely have back orders. We like to ship the whole order when we ship. If an item does go on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.